399bat FAQ — Your Questions, Answered

Yes. You must be at least 18 years old to register and play at 399bat. This is a strict requirement and applies to all players regardless of location. 399bat takes responsible gaming seriously and reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately.

No. Each player is allowed only one account at 399bat. Creating multiple accounts is a violation of the terms and conditions and may result in all accounts being suspended and any winnings being voided. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a one-time reset code by SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, check that you entered the correct number and try again. Our support team can also assist if you are locked out.

Log in to your 399bat account and go to the Account Settings section. From there you can update your email address, change your password, and manage notification preferences. Some changes — such as updating your registered mobile number — may require identity verification for security purposes. Contact support if you need help with any account changes.

If you wish to close your account, contact the 399bat support team via live chat. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account for responsible gaming reasons, please consider using the self-exclusion tool first — it gives you a temporary break without permanently closing your account.

The minimum deposit at 399bat is kept low so that players of all budgets can get started. Exact minimums are displayed in the deposit section of your account and may vary slightly depending on the payment method you choose. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification.

Most 399bat withdrawals are processed and sent to your bKash, Nagad, or Rocket wallet within a few hours of your request being approved. During peak periods it may take slightly longer, but the vast majority of withdrawals are completed on the same day. You will receive a notification once your withdrawal has been sent.

399bat does not charge any fees on deposits. For withdrawals, there are no platform fees applied by 399bat. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction fees on the receiving end. These are set by the payment provider and are outside 399bat's control.

If your deposit has not appeared within 10 minutes, first check that the transaction was completed successfully in your bKash or Nagad app and that you sent the payment to the correct number. If the payment was successful but your balance has not updated, contact 399bat support via live chat and provide your transaction ID. Our team will resolve the issue quickly.

For security reasons, 399bat requires withdrawals to be sent to the same mobile wallet number that was used for deposits. This policy protects your account from unauthorised withdrawals. If you need to update your registered payment number, contact support and complete the required verification process before requesting a withdrawal.

Yes. All games at 399bat use independently certified Random Number Generator (RNG) technology. This means every spin, card draw, dice roll, and game outcome is completely random and cannot be predicted or manipulated by anyone — including 399bat itself. The RNG is regularly audited by third-party testing agencies to ensure ongoing fairness.

Yes. The 399bat live casino is fully optimised for mobile devices. Live baccarat, blackjack, and roulette tables stream in HD quality on both Android and iOS. The experience is identical to the desktop version, including live chat with dealers. Tables run 24 hours a day, seven days a week, with multiple stake levels available at all times.

Minimum bets vary by game but are kept low across the entire 399bat library. Many slots and instant win games allow bets starting from just a few Taka per round. Live casino tables have slightly higher minimums but still cater to a wide range of budgets. The exact minimum for each game is displayed in the game interface before you place your first bet.

RTP stands for Return to Player — it is the percentage of total bets that a game pays back to players over a large number of rounds. A game with 97% RTP returns ৳97 for every ৳100 wagered on average over time. Joker Poker is one of the highest RTP games at 399bat when played with optimal strategy. RTP information is available in each game's info panel before you start playing.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ৳500 bonus with a 20x wagering requirement means you need to place a total of ৳10,000 in bets before the bonus converts to withdrawable cash. All 399bat bonus wagering requirements are clearly stated in the promotion terms before you claim any offer.

Most 399bat bonuses can be used across the majority of the game library. However, some promotions are specific to certain game types — for example, a free spins offer may only apply to selected slot titles. The eligible games for each bonus are listed in the promotion terms. Live casino games sometimes have different wagering contribution rates, so always check the terms before using bonus funds on live tables.

Most 399bat bonuses are credited automatically when you meet the qualifying conditions — such as making a deposit of a certain amount. Some promotions require you to enter a bonus code during the deposit process. The exact claim method is explained on each promotion's page. If a bonus has not appeared in your account after meeting the requirements, contact support via live chat and they will apply it manually.

Yes. 399bat runs regular promotions for existing players including weekly reload bonuses, cashback offers, free spins on new game releases, and special event promotions tied to major sporting events and festivals. New offers go live every week. Download the 399bat app and enable push notifications to be the first to know when a new promotion is available.

Yes. The 399bat app is completely free to download and install. There are no subscription fees or charges for using the app. You simply download it, log in with your existing 399bat account, and start playing. All the same games, bonuses, and payment options available on the website are also available in the app.

The 399bat app is compatible with Android 6.0 and above, and iOS 12 and above. It is designed to run smoothly on older and mid-range devices — you do not need a high-end smartphone to enjoy the full app experience. The app is optimised for low data usage, making it practical for players on mobile data connections across Bangladesh.

No. The 399bat app uses the same account as the website. Simply log in with your existing username and password. Your balance, game history, bonuses, and account settings are all synchronised between the app and the website in real time. There is no need to register again or create a separate account for the app.

To self-exclude, go to your account settings and select the self-exclusion option, or contact the 399bat support team via live chat. You can choose a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to log in or make deposits. Self-exclusion is taken seriously and cannot be reversed before the chosen period ends.

Yes. 399bat uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details are stored securely and are never sold or shared with third parties. All financial transactions go through established, secure payment channels. For full details on how your data is handled, read the Privacy Policy.

The 399bat support team is available 24 hours a day, 7 days a week via live chat on the website and in the app. Average response time is under 2 minutes. You can also reach us by email. For urgent account or payment issues, live chat is the fastest option. Our support agents are fluent in English and Bengali and are trained to resolve most issues on the first contact.